Poirier & Associates, Inc.

Consultants for Human Resources Development

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Our Services

We believe that Human Resources Development is effected at three levels; the organizational or unit level, the team or workgroup level, and the individual performer level. Our consulting and learning strategies are often targeted at more than one level.

Organization/business unit level strategies that:
 
Identify important customer expectations and assess the degree to which each is being satisfied
Assess employee satisfaction that leads to increased productivity and reduced turnover
Align the performance expectations of individuals to the business/organization strategy and measures
 
Team/workgroup level strategies that:
 
Promote, support, and sustain high performing, performance-focused work teams at all levels of the organization
Develop team leader and team member competencies required for more effective team performance
Acquire and develop team leader skills needed for transition from individual contributor roles

Individual Performer level strategies that:

Develop managers/leaders to become more performance-oriented in their style and practices
Identify the knowledge, skills and attributes individual performers need in order to produce job outputs
Help develop leadership skills needed for achieving organizational goals while developing the talent of their work associates

This table illustrates how a level of intervention might be determined

Level

Focus

Applications

Organization Employee satisfaction

Customer Satisfaction

Individual and team performance

Employee survey and action planning

Customer Map®

Results Oriented Management

Team Team Development

Team Building

Team Learning

Team leader/member training

Individual Executive Coaching

Leadership/management development

Performer competencies

Benchmarks® and ECI®

Managing & Learning Training Program

Competency modeling and learning architecture