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Our Services
We believe that Human Resources Development is effected at three levels; the organizational or unit level, the
team or workgroup level, and the individual performer level. Our consulting
and learning strategies are often targeted at more than one level.
- Organization/business unit level strategies that:
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 | Identify important customer expectations and assess the degree to which each is being
satisfied |
| Assess employee satisfaction that leads to increased productivity and reduced turnover |
| Align the performance expectations of individuals to the business/organization strategy
and measures |
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- Team/workgroup level strategies that:
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| Promote, support, and sustain high performing, performance-focused work teams at all
levels of the organization |
| Develop team leader and team member competencies required for more effective team
performance |
| Acquire and develop team leader skills needed for transition from individual contributor
roles |
Individual Performer level strategies that:
| Develop managers/leaders to become more performance-oriented in their style and
practices |
| Identify the knowledge, skills and attributes individual performers need in order to
produce job outputs |
| Help develop leadership skills needed for achieving organizational goals while
developing the talent of their work associates |
This table illustrates how a level of intervention might be determined
Level |
Focus |
Applications |
| Organization |
Employee satisfaction Customer Satisfaction
Individual and team performance |
Employee survey and action planning Customer Map®
Results Oriented Management |
| Team |
Team Development Team Building |
Team Learning Team leader/member training |
| Individual |
Executive Coaching Leadership/management development
Performer competencies |
Benchmarks® and ECI® Managing & Learning Training Program
Competency modeling and learning architecture |
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